- How much does shipping cost?
- We do FREE SHIPPING inside of Australia on all of our products.
- How long does it take for an order to arrive?
- You can see the status of your order with our Track Order page or with the following links: https://auspost.com.au/mypost/track/#/search OR https://www.fastway.com.au/tools/track/
Our estimated delivery time frames are:
- For customers in VIC approximately 3-5 working days
- For customers in NSW, SA, ACT approximately 4-8 working days
- For customers in QLD, NT, WA and TAS approximately 7-10 working days
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
- What is your refund policy?
- All of our products come with a 12-month warranty which you may seek a refund or replacement for the product.
- Damages due to misuse by the user or during delivery will not be covered by this warranty
- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you!